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  1. #11
    Loves to help with queries Kiltpin's Avatar
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    And there they were - all gone!

    The missus says that I have caught a virus from reading this thread ...

    Regards

    Chas

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    stepives (10-03-2017)

  3. #12
    Knowledgeable and helpful stepives's Avatar
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    I guess it's time for me to have another Rant at Ancestree.
    Too many bones, too much sorrow, but until I am dead, there's always tomorrow.

  4. #13
    Loves to help with queries emmteeyess's Avatar
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    And ....you're back in the room...

    I've got my thumbnails back and all looks fine. No rhyme nor reason for it. They were missing on my phone too which isn't operating on Windows10 so that wasn't the reason.

    As for stepives quote -
    Quote Originally Posted by stepives View Post
    It seems have been 'maintained' now, or 'fixed', so that's a help.

    I have given endless boots up their butt on Face ache, but things never change that much, being given no warning of potential 'maintenance', or 'fixing'.
    -
    Yes - now they've got your subscription and you family (tree) as hostages why would they worry about being helpful??? - but that's a theme for another thread!

    Cheers (till it happens again)

    MTS

    Just double checked - and they're not yours Kiltpin!!

  5. The Following User Says Thank You to emmteeyess For This Useful Post:

    stepives (10-03-2017)

  6. #14
    Super Moderator christanel's Avatar
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    I haven't checked today but yesterday when I started a search from the search page I only got family tree results. No censuses, BMD's, Military etc I had to go into each category separately. Bah. Didn't matter if I used just the surname Smith and nothing else -still no result. I am on win8
    Christina
    Sometimes paranoia is just having all the facts.
    William Burroughs

  7. #15
    Loves to help with queries Kiltpin's Avatar
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    O frabjous day! Callooh! Callay!'
    I chortled in my joy.
    My thumbnails are back -
    As if they had never gone away!


    Regards

    Chas

  8. #16
    Super Moderator christanel's Avatar
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    Lucky you Kiltpin
    I am still getting only results relating to family trees. So I cleared my browsing history, logged out then whenI tried to log in it told me I had the wrong email or user name. So I applied for a new password setting. Told me to look in my emails for a link. Nothing!!
    Not a happy little vegemite.
    Chris
    Sometimes paranoia is just having all the facts.
    William Burroughs

  9. #17
    Super Moderator christanel's Avatar
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    Well I finally logged in and after a lot of searching for an email address I found it and fired off an email Just received this automated response
    "We’re currently in the process of transferring our email and support center to a new platform. To resolve your concerns, please visit our new Ancestry Support site at the following link, where you’ll find helpful articles and discussions as well as contact information for further support."
    https://
    support.ancestry.com/s/
    This leads to the list of support numbers for the various countries but still can't find it without using the link.
    Christina
    Sometimes paranoia is just having all the facts.
    William Burroughs

  10. #18
    Brick wall demolition expert!
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    They are definitely "playing" with the site.

    I have just been adding a couple of records to a tree, but have given up adding any more, because those records still appear in the results list as though I haven't added them, and I keep going back to them .........very frustrating.

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