Hi Irene, I did start off by being nice but it got me nowhere !! I will wait for a reply but not holding my breath and may just put it down to experience, however I still can't understand why when they sent me an e.mail saying this is why we are not sending it, they couldn't have sent me one asking did I still want it even though the place of death wasn't where I thought it was. Motto just fill in the bare details. Chris.