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  1. #11
    Famous for offering help & advice
    Join Date
    Feb 2018
    Location
    England
    Posts
    1,440

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    Can only suggest that you contact the lovely helpful (ahem!) people at Ancestry again, but this time have screenshots showing both what you see, and what your cousin sees. Using words of one syllable may also help!

  2. #12
    Starting to feel at home
    Join Date
    Jun 2017
    Location
    Worcestershire
    Posts
    81

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    Is your DNA test linked to your tree on Ancestry ?

  3. #13
    Valued member of Brit-Gen barbara lee's Avatar
    Join Date
    Nov 2009
    Location
    Crosby, Liverpool, UK
    Posts
    337

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    Oh yes, DNA definitely is linked to my tree. The website tells me so. This problem should be impossible. Cousins identified, ThruLines working, common ancestors marked on the list of matches, but it won't show them to me.
    I have had some ideas and suggestions from another forum, which I will try, and I will report back. Might be a week or two as I have a short holiday coming up soon.

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