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  1. #1
    Brick wall demolition expert!
    Join Date
    Sep 2005
    Location
    Lancashire
    Posts
    3,178

    Default Ancestry Messaging

    I have just discovered that Ancestry appear to have changed their private messaging system.

    Whereas previously you could exchange messages with other users and save them to folders as you wished, that view appears to have "vanished" to have been replaced by a long list of every message you have ever sent and received, and that includes any messages you may have put on their public message boards.

    In a separate box on the left hand side of the page the following message appears:

    Your messages are now located in our new message center and can be viewed by recipient.

    Your folders and messages from our previous system will be available to download and save until 31 August 2020.

    I cannot find anything else on their website that warns us about this change.

  2. #2

    Default

    Thanks Megan.

  3. #3
    Super Moderator christanel's Avatar
    Join Date
    Oct 2004
    Location
    Wairarapa New Zealand
    Posts
    9,713

    Default

    It seems to have gone to the new system without me having received a warning message from ancestry.
    One thing I have noticed when I open up messages I have exchanged with a member is that the trash can for deleting the message is only deleting my message and not their reply. Also if i didn't receive a reply from someone and delete my message it doesn't delete the name of the person from the name column,, to whom I have sent the message.
    What am i doing wrong/missing?
    Christina
    Sometimes paranoia is just having all the facts.
    William Burroughs

  4. #4
    Brick wall demolition expert!
    Join Date
    Sep 2005
    Location
    Lancashire
    Posts
    3,178

    Default

    Christina

    I didn't get any warning message - the only way I know its changed is that I got notice of a new message to me in my email and opened it up that way and thought whow what's happened?

    However, I have noticed that if you enter into what was the private messaging area by clicking on the envelope in the top right hand corner, I get a separate little pop up box in the bottom right hand corner saying

    Help us improve the new messaging center by sharing your feedback.


    Its very tempting!!

    There is no trash can any more - or at least that I can see.

    I downloaded the "old" messages and found that they come in the form of note pad documents with so much gobbledegook in them in terms of the coding of who sent the message, that it devalues them as useful reference documents.

    As the powers that be at Ancestry have cut off the Rootsweb mailing lists, how long before they cut off their own message boards?

    Megan

  5. #5
    Starting to feel at home
    Join Date
    Oct 2008
    Location
    Ramsgate Kent
    Posts
    53

    Default

    Hi all

    This message has been appearing over the last few weeks, with the following clickable link

    It's almost here! Find out more about the new messaging experience at Ancestry. https://support.ancestry.co.uk/s/art...ng-on-Ancestry

    I had hoped that the new system would be an improvement but from these posts this looks not to be the case.

    Today my Ancestry UK is still on the old system.

    Pete

  6. #6
    Brick wall demolition expert!
    Join Date
    Sep 2005
    Location
    Lancashire
    Posts
    3,178

    Default

    Pete

    Thanks for forwarding that link it's never popped up on my page despite having had a membership for many years. But having had a quick look it seems to me that Ancestry is targeting their on DNA rather than traditional genealogy, which is a pity.

    Megan

  7. #7
    Knowledgeable and helpful warncoort's Avatar
    Join Date
    Jul 2009
    Location
    Perth,Western Australia,Australia
    Posts
    602

    Default

    I phoned Ancestry about this and was advised that they are moving to an SMS type system and we,the paying customers,have no input.Fairly typical as long as you pay your subscriptions they don't care!!
    Eric

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