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  1. #1
    Valued member of Brit-Gen emmteeyess's Avatar
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    Default No thumbnails on Ancestry

    Is anyone else experiencing their thumbnails of pics not showing on Ancestry?
    The links work, and the pics are there on my 'Gallery' tabs and can be opened but don't show on the trees or on the 'Facts' tab.
    Has been ok till last night and today. Using Windows10.
    Any thoughts/solutions before I get involved with Ancestry themselves.




    Cheers, MTS

  2. #2
    Kiltpin
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    Default

    Just checked - no problem with mine.

    Sorry

    Regards

    Chas

  3. #3
    Newcomer to Brit-Gen
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    Default

    I have just looked and found the same black squares instead of photos!

  4. #4
    Famous for offering help & advice
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    Default

    yes I'm getting this problem in Windows 10. Hopefully only a temporary glitch. All the images are there in my "Media Gallery" - until I click on one !!

  5. #5
    Valued member of Brit-Gen emmteeyess's Avatar
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    Default

    Thanks guys, at least I'm not alone and that helps!

    I'm busy now so will wait and see if it corrects itself before going further!



    Cheers, MTS

  6. #6
    Kiltpin
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    I should have mentioned that I am using Windows 8.something.

    Regards

    Chas

  7. #7
    Knowledgeable and helpful
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    Jun 2013
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    Parbold, Lancashire
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    Default

    Using windows 8.1, went to Anc from my favourites bar to find a 'Welcome' page instead of my usual home page. Had to jump through the 'reset password' hoop to log on!

    Thumbnails OK.

    Peter

  8. #8
    Brick wall demolition expert!
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    Sep 2005
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    Default

    They have definitely been playing with the site over the last couple of days as I have been having to sign in every time I visit from my home computer.

    I have just checked 2 minutes ago - thumbnails pics are OK (I have Windows 7) and I didn't have to sign in, so maybe its all being to "normalise", whatever that might mean.

  9. #9
    Knowledgeable and helpful stepives's Avatar
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    Jun 2011
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    Ireland, but born Buckinghamshire.
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    Default

    Yes...same here. Very annoying when you need to see the originals you've searched for, and the site will not let you see.

    I tried clearing cookies and browsing history, which seems to be there only suggestion for everything that's wrong with the site. But usually it's for maintenance, which in my understanding is the fact that's it's broken, and has been 'fixed' or 'maintained', for over a year now.

    It seems have been 'maintained' now, or 'fixed', so that's a help.

    I have given endless boots up their butt on Face ache, but things never change that much, being given no warning of potential 'maintenance', or 'fixing'.


    Steve.
    Too many bones, too much sorrow, but until I am dead, there's always tomorrow.

  10. #10
    Knowledgeable and helpful stepives's Avatar
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    Default

    Oh well.....I spoke too soon. Thumbnails are gone again.
    Too many bones, too much sorrow, but until I am dead, there's always tomorrow.

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