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  1. #11
    Kiltpin
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    And there they were - all gone!

    The missus says that I have caught a virus from reading this thread ...

    Regards

    Chas

  2. #12
    Knowledgeable and helpful stepives's Avatar
    Join Date
    Jun 2011
    Location
    Ireland, but born Buckinghamshire.
    Posts
    684

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    I guess it's time for me to have another Rant at Ancestree.
    Too many bones, too much sorrow, but until I am dead, there's always tomorrow.

  3. #13
    Valued member of Brit-Gen emmteeyess's Avatar
    Join Date
    May 2009
    Location
    Sunderland
    Posts
    276

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    And ....you're back in the room...

    I've got my thumbnails back and all looks fine. No rhyme nor reason for it. They were missing on my phone too which isn't operating on Windows10 so that wasn't the reason.

    As for stepives quote -
    Quote Originally Posted by stepives View Post
    It seems have been 'maintained' now, or 'fixed', so that's a help.

    I have given endless boots up their butt on Face ache, but things never change that much, being given no warning of potential 'maintenance', or 'fixing'.
    -
    Yes - now they've got your subscription and you family (tree) as hostages why would they worry about being helpful??? - but that's a theme for another thread!

    Cheers (till it happens again)

    MTS

    Just double checked - and they're not yours Kiltpin!!

  4. #14
    Super Moderator christanel's Avatar
    Join Date
    Oct 2004
    Location
    Wairarapa New Zealand
    Posts
    10,665

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    I haven't checked today but yesterday when I started a search from the search page I only got family tree results. No censuses, BMD's, Military etc I had to go into each category separately. Bah. Didn't matter if I used just the surname Smith and nothing else -still no result. I am on win8
    Christina
    Sometimes paranoia is just having all the facts.
    William Burroughs

  5. #15
    Kiltpin
    Guest

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    O frabjous day! Callooh! Callay!'
    I chortled in my joy.
    My thumbnails are back -
    As if they had never gone away!


    Regards

    Chas

  6. #16
    Super Moderator christanel's Avatar
    Join Date
    Oct 2004
    Location
    Wairarapa New Zealand
    Posts
    10,665

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    Lucky you Kiltpin
    I am still getting only results relating to family trees. So I cleared my browsing history, logged out then whenI tried to log in it told me I had the wrong email or user name. So I applied for a new password setting. Told me to look in my emails for a link. Nothing!!
    Not a happy little vegemite.
    Chris
    Sometimes paranoia is just having all the facts.
    William Burroughs

  7. #17
    Super Moderator christanel's Avatar
    Join Date
    Oct 2004
    Location
    Wairarapa New Zealand
    Posts
    10,665

    Default

    Well I finally logged in and after a lot of searching for an email address I found it and fired off an email Just received this automated response
    "We’re currently in the process of transferring our email and support center to a new platform. To resolve your concerns, please visit our new Ancestry Support site at the following link, where you’ll find helpful articles and discussions as well as contact information for further support."
    https://
    support.ancestry.com/s/
    This leads to the list of support numbers for the various countries but still can't find it without using the link.
    Christina
    Sometimes paranoia is just having all the facts.
    William Burroughs

  8. #18
    Brick wall demolition expert!
    Join Date
    Sep 2005
    Location
    Lancashire
    Posts
    3,638

    Default

    They are definitely "playing" with the site.

    I have just been adding a couple of records to a tree, but have given up adding any more, because those records still appear in the results list as though I haven't added them, and I keep going back to them .........very frustrating.

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