Thank you Pam and Lesley for your comments. The last time I used 'ewan account was 3 January 2019, and every year prior to this except 2012.

I think what maybe has happened is when I tried to login as Ewan I put the wrong login name as I had forgotten whether an email address was required as a user name as on some websites. When I chose the option forgotten password I must have made an error in entering the correct email address and the message came up that it was not recognised. Now if I choose forgotten password and I put the correct email address in my notification state to 'ewanphil' when previously it was 'ewan'.

Pam, I have seen your email, thank you for that, on your advice I have contacted admin to explain but have had no response as yet, we all have busy lives and other things to do ie work, so maybe that is the case.