Okay this isn't exactly computer help, but anyway...
I have a six month trial subscription to Ancestry, from a Family Tree Maker purchase, that expires in October.
If I cancel it now, what effect is there on my access to the site?
Results 1 to 10 of 10
Thread: Cancelling Ancestry subscription
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19-08-2012, 5:02 PM #1
Cancelling Ancestry subscription
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19-08-2012, 5:42 PM #2
If you have a tree on Ancestry, you can access that only. You can do record searches, but you cannot see the results.
Steve.
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20-08-2012, 6:33 AM #3
- Join Date
- Oct 2004
- Location
- Kent
- Posts
- 16,792
It ought to make no difference at all until October.
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20-08-2012, 7:03 AM #4
- Join Date
- Oct 2004
- Location
- Kent
- Posts
- 16,792
Actually, I should thank you for reminding me that I shortly need to go through the procedure of cancelling and then starting again on more favourable terms. Their policy of penalising customer loyalty is most irritating.
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20-08-2012, 9:27 AM #5
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20-08-2012, 9:42 AM #6
I cancelled my subs to Ancestry, from worldwide usage. Signed up again, 2 weeks later for reduced coverage. In between times, I could access my tree, but couldn't see 'new' records, but could see the ones that relate to my tree, but unable to see or add more when searched for.
Steve.
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20-08-2012, 9:45 AM #7David BensonGuest
They ought to give an explanation about what happens if you cancel in their 'Terms & Conditions' or at least provide an answer via an on-screen help system - but then again it's Anc==try.
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20-08-2012, 3:07 PM #8ellyjane70Guest
what I find annoying with Ancestry is that should I want to upgrade, I have to pay the entire amount then wait for a refund on my existing sub...really think we should be able to simply pay the difference
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21-08-2012, 10:42 AM #9
- Join Date
- Sep 2008
- Location
- Nottinghamshire England
- Posts
- 1,281
If you cancel a free trial, it cancels immediately and you have no access to paid for records. I always cancel mine 4 days before it expires. And I've had a few free trials in my time!
If you cancel a paid for subscription then that runs its full course.
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21-08-2012, 11:56 AM #10
Helping you trace your British Family History & British Genealogy.
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