Cancelling Ancestry subscription

[Jonesy]

Okay this isn't exactly computer help, but anyway...

I have a six month trial subscription to Ancestry, from a Family Tree Maker purchase, that expires in October.

If I cancel it now, what effect is there on my access to the site?

[stepives]

If you have a tree on Ancestry, you can access that only. You can do record searches, but you cannot see the results.

Steve.

[Peter Goodey]

It ought to make no difference at all until October.

[Peter Goodey]

Actually, I should thank you for reminding me that I shortly need to go through the procedure of cancelling and then starting again on more favourable terms. Their policy of penalising customer loyalty is most irritating.

[Jonesy]

It ought to make no difference at all until October.

I have read conflicting advice on the internet. Some say the same as stepives, then again I'm sure I read in a Lost Cousins newsletter that cancelling makes no difference until the trial date...

[stepives]

I cancelled my subs to Ancestry, from worldwide usage. Signed up again, 2 weeks later for reduced coverage. In between times, I could access my tree, but couldn't see 'new' records, but could see the ones that relate to my tree, but unable to see or add more when searched for.


Steve.

[David Benson]

They ought to give an explanation about what happens if you cancel in their 'Terms & Conditions' or at least provide an answer via an on-screen help system - but then again it's Anc==try.

[ellyjane70]

what I find annoying with Ancestry is that should I want to upgrade, I have to pay the entire amount then wait for a refund on my existing sub...really think we should be able to simply pay the difference

[Mitch in Notts]

If you cancel a free trial, it cancels immediately and you have no access to paid for records. I always cancel mine 4 days before it expires. And I've had a few free trials in my time!
If you cancel a paid for subscription then that runs its full course.

[Jonesy]

If you cancel a free trial, it cancels immediately and you have no access to paid for records. I always cancel mine 4 days before it expires. And I've had a few free trials in my time!
If you cancel a paid for subscription then that runs its full course.

Thanks for the clarification.