Sunday, we had the misfortune to suffer a significant water damage loss. Tuesday, we had a 2nd one, even worse than the 1st. These events were the only times we've needed our insurer's involvement in 23 years in our home

We notified the insurers who very promptly despatched clean-up crews. They tore up floors, tore down ceilngs and were back on a daily basis to check on how things were going. Today, they discovered there was more damage in the kitchen area than initially anticpiated, so now more tear out is required.

My insurance adjuster was due here at 10.00am He showed up at 11.45. He was a youngish chap - under 40 - who had previously been told that I was deaf and if I had problems with his questions to write them down. This he had no intention of doing. He also lectured me on what 'contents insurance' was and what I expected his employer to pay.

From his attitude to me today, I feel more like a 'suspect' than a 'victim'.

As a person [me] who has 40 years prior to my retirement, experience in the insurance industry, he made me feel that I wanted to curl up under a stone and not waste his time.

Is this attitude of insurers common?