cant use reply to sender,to all,forward

[Ann E]

Can anyone help ?we have gone over to broadband & have two computers connected to it ,one is ok, mine I get an error message when I use reply to sender ,reply to all or use forward,!!!, I then have to turn off & re start ,to be able to ues send & receive. any suggestions would be most welcome.

AnnE

[Ed Bradford]

I'm not sure that I can help but there are a couple questions that I need to ask: what program are you using for your email, and what does the error message say?
...........Ed

[ChristineR]

AnnE

I had a look in the help section (Outlook Express) and it appears that you cannot use any of the functions that you mentioned if the email body has not been actually downloaded from the server. I have no idea what that means of course Are your computers connected to each other, or do you have a separate line to the broadband?

ChristineR

[Ann E]

Hi .ED & Christine R, thank you for your comments,most appreciated.
Ed we use outlook express & the message is:
“Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'pop.wanadoo.co.uk', Server: 'smtp.wanadoo.co.uk', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10053, Error Number: 0x800CCC0F ”
I don’t under stand it ?
Christine R
“email body has not been actually downloaded from the server“? I don’t know what that means either, Our two computers are connected by LAN cable to the broadband.

I am now told that computer No1 has never used reply to sender, reply to all & forward, (previously I was told mine is ok it must be you!!) Computer No1 has just tried the aforementioned & found that it doesn’t work ! Hum!
What do I do next,helppppppppp.
AnnE

[Neil Wilson]

Ann

If you are using Outlook, check the settings on the tools, account, properties. Not sure what wandadoo should be, but a call to their helpline should help.
I am speaking from experiance of changing over with BTinternet.
Neil

[Ed Bradford]

AnnE, I agree with Neil that your problem sounds like a settings issue and you should refer to the set up instructions provided by Wanadoo or call their help line for assistance. They should be able to help you remedy the situation. I wish that I had more experience with Wanadoo so that I could be of more help. .............Ed

[Ann E]

Thanks Ed, have looked at the settings & set up instructions it looked ok to me! I will use there help line.

thanks AnnE

[ChristineR]

Hi .ED & Christine R, thank you for your comments,most appreciated.
...“Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. .

This sounds like a dial up service message, not a broadband one. You may still have your dial up number in the settings.

Go to Options from the Tools dropdown list, then check the Connections tab
Under Internet connections there is a 'change' button - it will not actually change anything by clicking on it - this takes you to another setting screen The dial up settings should be inaccessible if the LAN network settings are activated. If it isn't, then you should make sure the dial up setting "never dial a connection" is selected.

The help desk should be able to guide you step by step over the phone.

ChristineR
Australia