No certs... Still!

[kellysmith1976]

As some of you may remember, I ordered 4 certificates on the 1st April.!!.. I still havent received any... I phoned them last week on Thursday, And they said that due to a huge demand before the price change they are running a week over!!... They said that my certs should be sent by the end of the week..
So hopefully they were sent out Friday or Saturday.. So i might receive them tomorrow... Ive been like a big girl on her birthday.. every morning waiting... hoping!!.. lol
Ive ordered 3 death and one marriage... I hope im on the right track !!

[TreeChaser]

Hope they arrive soon :D

[Essex girl]

I received one this morning ordered on the 30th March despatch date 16th April.

[melsibob]

Funny how the "huge demand" doesn't delay them taking the money out of your account! I splashed out and bought a few before the price change and I'm still waiting, and waiting and waiting - I am getting getting quite frustrated by the wait now. Nothing I can do but sit by the letter box and wait.

[spison]

It's frustrating but spare a thought for those of us who have to wait for the certificates to arrive by plane. Have they taken off yet? I hope they were sent before the flights were grounded!:excl:
Jane

[Pam Downes]

It's frustrating but spare a thought for those of us who have to wait for the certificates to arrive by plane. Have they taken off yet? I hope they were sent before the flights were grounded!:excl:
Jane
Slightly off-topic - the grounded flights give me a good excuse for my cousin's birthday card arriving late. (Should have posted it last Thursday/Friday, but can't remember where I've put it! And I'm sure I bought one!) :biggrin5:
Strictly on-topic, going on the 30th March order/16th April despatch, I've got another week before the arrival of my 'most wanted' certificate. I may have found the death of my great-grandfather. If I have, then there'll be a post in the 'success stories' thread consisting purely of 'jumphappy' smilies. If I haven't, be prepared for lots of :censored: ones instead. :biggrin5:
Pam

[bibliojunkie]

You are lucky Essex girl. I am still waiting for a marriage and a death cert. They were ordered on 1 April with a despatch date of 12 April.

Ali

[Guy Etchells]

UK residents waiting for post (such as certificates) should remember that much of the UK post goes by air now instead of by train or lorry.
Unless the Post Office is making alternative arrangements (which is very doubtful) there could be delays caused by the Iceland volcano.
Cheers
Guy

[Margaret08]

I ordered just one certificate on the 3rd with a despatch date of the 12th - I'm still waiting.

Guy, I'd forgotten about our internal post going by air, that will account for quite a bit of my 'missing' mail, funny though the junk mail still gets through!

Margaret

[Aussie Shep]

I have been waiting for (2) certificate since 23 March I think mine are coming by :boat: ha ha

[JillianR]

Well I hope mine is on the same :boat: as yours...although the last one from Sydney (an hour away) took 7 weeks and cost a lot more!

[Pam Downes]

I ordered just one certificate on the 3rd with a despatch date of the 12th - I'm still waiting.

Guy, I'd forgotten about our internal post going by air, that will account for quite a bit of my 'missing' mail, funny though the junk mail still gets through!

Margaret
If we're :smile5: lucky Margaret, we'll get certificates ordered on the 3rd, with despatch said to be on the 12th, around next Mon/Tues/Wed. I ordered on the 3rd, 4th and 5th, and I know from the order numbers that at one stage orders were being received at something like two a minute.
I know that any delay I have in receiving certificates is simply my own fault in not getting organised and getting them ordered earlier. :biggrin5:
What's even worse, is that I'm now finding that there are a load more certificates that I wished I'd sent for. |sad1| None of them are for 'close' family, but most of them would positively answer queries I have.
Pam
Pam

[auburn]

I must put in a word of praise for the Sandwell Registrar in West Bromwich. Rrecently I posted an order for a marriage cert.
I posted the order in Wales on Saturday lunchtime - and received the cert on Monday at noon! And it was only £9!
What a fabulous efficient service.

Auburn

[spison]

I know that any delay I have in receiving certificates is simply my own fault in not getting organised and getting them ordered earlier. :biggrin5: What's even worse, is that I'm now finding that there are a load more certificates that I wished I'd sent for. |sad1| Pam
:iagree: Even at the increased cost UK certificates are still about the same price as a NSW transcription but I should have been organized earlier 'cause now there's a backlog. What irks me is that there was one that I thought I should order but I was interrupted from ordering it and then forgot until after the increase date!:pinch:
Jane

[Pam Downes]

The good news is that they're on the way. :smile5:
The bad news is either 'the date order received' is not being strictly adhered to, or else the post is totally messed up. (Thinking about it, the poor postmen at Southport must be under a bit of pressure too!)
This morning I received one certificate ordered on the 3rd, one from an order on the 4th, and one from an order on the 5th. :confused5:
Unfortunately the one from the 5th was the wrong certificate (Southport error), and so I spoke to a very nice lady who confessed that she's very pleased that she's not working in production. :biggrin: Though being on the phones isn't a bowl of cherries as it seems some people are getting very irate that they haven't received their certificates. She also said something along the lines of 'a year's work in the past few weeks'. I know from my order numbers that they received 41,561 orders in just under seventeen-and-a-half days, which works out to over 90 an hour. If every order had an average of five certificates, that is one heck of a lot of certificates waiting to be issued.

And of course what we all tend to forget is that although online prices have increased, the effect has been to make it fairer for everyone, as orders sent by post now carry the same price.
Pam

[bibliojunkie]

The postie has been today and…..no certificates! There does not appear to be a first come, first served basis for producing and despatching them given that some folk ordered and have received certs after I had sent my requests. :frown5:

Ali

[Devonmade]

Don't forget Easter holidays will have caused a knock on effect to the dispatch problems
Sue

[aquiss]

I'm sadly the same. I was advised that Tuesday would be when would see them. Postman come and gone today also. Now over 3 weeks since i ordered :(

[kellysmith1976]

I got them!!.... WOOOOWWW!!!...
Out of 4 certs...2 were fantastic.. and they have told me new things, and confirmed others... 1 is definately wrong, And the other is a maybe wrong just need to look into things more!..
So all in all.. worth the wait!!

[ET in the USA]

Certs. with dispatch date April 12 still not received in the USA, but with the price increase rush & Easter, I didn't expect to get them before I left on Fri for Las Vegas. Now the ash has gotten into the equation - so hopefully they will be here on my return. Lucky for the GRO that they have so many valid excuses like Easter & ash to blame, otherwise all they could blame would be their own lack of foresight on the effect of a GBP2.25 price increase. [ Do you think we will get more orders just before the price increase ? Duh - ya think!!]:out:

ET :cool2:

[bjelkier]

My three were due for despatch on April 12th, but the latest info on the site states a delay of 5 - 10 working days but should be back to normal service in week beginning 17th May.... maybe next week??

[melsibob]

Good news one of mine arrived today - Bad news 7 still missing - all ordered on the 3rd -still progress is being achieved.

[Abbreviation]

I ordered 4 on the 1st April. Money taken out of account pretty damn quickly no sign of certs. yet

[Margaret08]

Like everyone else I'm still waiting, mine was meant to be despatched on the 12th, I just hope that when/if it arrives it will be worth it!

Margaret

[Devonmade]

And they wouln't have had to send them far!!!!

[British Viking]

Here waiting for 8 since the 9th April = 2 weeks today.

Oh well...hopefully this time next week?

[aquiss]

Well mine have started to show themselves, though all should have been dispatched by April 12th

3 x Arrived 22nd April
1 x Arrived 23rd April

still more to come....*sighs*

[bjelkier]

One down, two to go!!

[Allanah]

Ordered mine 29 March with a despatch date of the 6 April, still waiting, it is a public holiday here in Oz on Monday so they won't be here until Tuesday, if I'm lucky, that make it the 28th, not a happy chappy !!!!!!

Allanah

[Pam Downes]

Ordered mine 29 March with a despatch date of the 6 April, still waiting, it is a public holiday here in Oz on Monday so they won't be here until Tuesday, if I'm lucky, that make it the 28th, not a happy chappy !!!!!!

Allanah
Don't forget that there have been no planes leaving the UK for six/seven/eight days, so therefore no mail leaving either. That's not the fault of the GRO.
Pam

[Pam Downes]

Strictly on-topic, going on the 30th March order/16th April despatch, I've got another week before the arrival of my 'most wanted' certificate. I may have found the death of my great-grandfather. If I have, then there'll be a post in the 'success stories' thread consisting purely of 'jumphappy' smilies. If I haven't, be prepared for lots of :censored: ones instead. :biggrin5:
Pam
Well, the 'most wanted' one arrived, and it seems to be :censored: :censored: and more :censored:
The annoying thing is that I know there are people (and I have a pretty good idea of where they live!) out there who know when he died and where he's buried but they won't tell me. :hammer:
Pam

[Allanah]

The airports didn't shut down until the 15 April, they were leaving on the 6th.

Allanah

[AdeleE]

Well, the 'most wanted' one arrived, and it seems to be :censored: :censored: and more :censored:
The annoying thing is that I know there are people (and I have a pretty good idea of where they live!) out there who know when he died and where he's buried but they won't tell me. :hammer:
Pam

Oooh, this is not good. Do you have a thread somewhere about this and can we help?

[Pam Downes]

Oooh, this is not good. Do you have a thread somewhere about this and can we help?
No thread at the moment Adele, but the offer of help is appreciated.
I still have some options to eliminate(including a few more enquiries re the person for whom the death cert I received actually belongs to) before I resort to spending a week in Cornwall reading the small print in the local newspapers. :smile5:
Pam

[AdeleE]

The annoying thing is that I know there are people (and I have a pretty good idea of where they live!) out there who know when he died and where he's buried but they won't tell me. :hammer:
Pam

I'm so sorry Pam. Why on earth do living people think that they own dead people and all information relating to them?

[Pam Downes]

Ordered mine 29 March with a despatch date of the 6 April, still waiting, it is a public holiday here in Oz on Monday so they won't be here until Tuesday, if I'm lucky, that make it the 28th, not a happy chappy !!!!!!

Allanah


The airports didn't shut down until the 15 April, they were leaving on the 6th.

Allanah
If you ordered online, I think if you read your order confirmation again you will find it says 'Despatch date (Est)'. Not 'despatch date 6th definitely, come hell, high water, wind, flood, or complete overload of system'. :smile5:
I've just checked one of my earlier orders. Ordered 19th March. Order confimation 'despatch date (est)' - 25th March. Despatch date on the 'order' form sent with the certificate says 'despatch date 29th March'.
Factor in two public holidays over Easter, and I reckon your certificates were just in time to miss the last flight out of Heathrow before the shut-down.
Pam

[Pam Downes]

I'm so sorry Pam. Why on earth do living people think that they own dead people and all information relating to them?
I have to say that I'm now wondering if great-granddad did a runner, and so they've disowned him. :smile5:
There is the possibility that he could have drowned at sea - hence not in the 'usual' GRO Index - that's one of the things I have to check.
However, find him I will. Even if it takes me thirty years, like it did someone on another mailing list. :biggrin:
Pam

[Margaret08]

Yipee, my certificate (ordered on the 3rd, despatch date the 12th actually dated the 22nd) arrived today, the downside is that although it is the one that I ordered it isn't right - that will teach me to think before I hit 'send', still I've been lucky so far and haven't sent for many incorrect certs.

I hope that everyone else who is waiting has theirs arrive today too.

Margaret

[robsnicta]

I know what you mean I ordered a certificate last night and was informedbythe website it wasn't going to be posted out till 29th May, a whole 24 days after they have taken my money!

I also ordered one at the begining of April which the system informed me wouldn't be sent out till 29th April, well that came and went and I still haven't got it.

[Colin Rowledge]

I'm waiting on a bunch - details as follows:
2 ordered April 5 - est. despatch date April 12
5 ordered April 25 - est. despatch date April 30
1 ordered April 26 - est. despatch date April 30

The ones I ordered April 1, which had the screwed up pricing I alluded to in an earlier thread, came 10 days ago and at the the correct price - much to my pleasant surprise.

With our 'short summer' in Southern Ontario, I think I'll just enjoy the wait and sup down a couple of cold ones [24 degrees C and nice today]

Colin

[susan-y]

With our 'short summer' in Southern Ontario, I think I'll just enjoy the wait and sup down a couple of cold ones [24 degrees C and nice today]

Colin

Drink up quickly, Colin...

Down to 11C, 80km /hr winds and heavy thunderstorms to the north of you:eek6:

Sue

[Colin Rowledge]

Drink up quickly, Colin...

Down to 11C, 80km /hr winds and heavy thunderstorms to the north of you:eek6:

Sue

OH Well, it was a nice 'summer'!!!

[spison]

Mine arrived!:party:
Both ordered on the 1st April both supposedly despatched on the 9th April and both arrived on the 4th May. Still much better than NSW BDM who take ages and they're two hours away.:toetap05: Most importantly - they were both relevant and one was a bit of an eye-opener!
Jane

[v.wells]

I was going to place an order today Colin but you have thankfully changed my mind :smile5: . I shall wait another couple of weeks for the backlog to die off! :)

[v.wells]

With our 'short summer' in Southern Ontario, I think I'll just enjoy the wait and sup down a couple of cold ones [24 degrees C and nice today]

Colin


Drink up quickly, Colin...

Down to 11C, 80km /hr winds and heavy thunderstorms to the north of you:eek6:

Sue

I don't take responsibility for what Mother Nature dishes out to you from the west. I received over 8" of the wet white stuff yesterday and it is -2C today.

[Colin Rowledge]

I was going to place an order today Colin but you have thankfully changed my mind :smile5: . I shall wait another couple of weeks for the backlog to die off! :)

Only too pleased to be of assistance - please send the money here instead!!!

[v.wells]

Only too pleased to be of assistance - please send the money here instead!!!

You wish!! :)

[JillianR]

Hi Jane

Mine arrived May 4 as well, must have been on the same plane as yours. Unfortunately not the right one but a bit of a collector's item I think. (see unwanted certs)

[Colin Rowledge]

I'm waiting on a bunch - details as follows:
2 ordered April 5 - est. despatch date April 12
5 ordered April 25 - est. despatch date April 30
1 ordered April 26 - est. despatch date April 30


Colin

Well, some good news!!

The 2 ordered April 5, were despatched April 22 and arrived by Air-mailtoday, May 7

They are what was expected in some respects, but don't really answer all my questions - but at least I know what questions to pursue!!!

Colin

[pwholt]

Another delaying factor that no one has mentioned is holidays by the staff. At this time of year, civil servants need to use up their leave entitlement (vacation days left). Some departments don't let you "carry over" unused days into the next leave year, which is often April to March. So whoever decided to bump the price at the beginning of April didn't think it through. More notice to the family history world would have been good, too. I ordered two certificates 20 April and I'm hoping they'll be here anyday. pw

[Guy Etchells]

I ordered two certificates (one birth one marriage) on the 26 April with an EDD of 30 April.
The firstm a birth certificate arrived today.
Cheers
Guy

[richardstree]

I ordered 4 certs on 7 April. Unfortunately I hadnt been doing much certificate buying for a while and so didnt know i had just missed the pre-increase price.

Anyway, three have arrived and one is still outstanding.

[ET in the USA]

Have been on vacation since April 22 & upon my return today, 11 of the 14 certs ordered had arrived. Those not yet received are:
+Marriage ordered April 4 - dispatch date April 12 !
+Marriage Ordered April 21 - Dispatch date April 28.
+Death Ordered April 21 - Dispatch date April 28.

Any thoughts about when I should start worrying about the location of the poor little April 12th dispatched marriage? The other 7 certificates ordered the same day are all here.
Elaine